How to get your money back for games purchased on Steam

Learn how to get your money back for games purchased on Steam, If the Steam game title you recently purchased fails to satisfy your expectations, then requesting a refund is necessary.

Did you ever purchase a game from Steam, only to realize that it’s not exciting, your computer cannot handle the requirements properly or worse yet, it goes on sale just after one day?

It is simple to get a refund for a game on Steam, regardless of the reason. Our article will guide you step by step through the process and provide comprehensive information about Steam’s policy concerning refunds.

Can you explain the Steam Refund Policy?

Most games purchased directly through Steam are refundable. In addition, if you receive a gifted game, it is also possible to request a refund which will be credited back to the person who originally bought it for you.

To determine your eligibility for a refund, Steam adheres to its designated refund policy.

The refund must be requested within 14 days of the purchase date, or within 14 days from the game’s release if it was pre-ordered.

You cannot have played the game for more than two hours.

Even if your purchase fails to meet the two eligibility rules, you can make a refund request on Steam. The decision will be subject to manual review by Steam and it has no compulsion of providing refunds unless mandatory under country-specific laws. Thus, offering ample information about why you seek a refund is crucial.c

Other Purchase Refunds: Understanding the Steam Refund Policy

For the majority of DLC, refunds can be requested within a 14-day period and only if you haven’t played over two hours on the base game since purchasing it. However, certain forms of DLC aren’t eligible for refunding such as third-party online-only games that entail permanent alterations – these products are distinguished accordingly on both the store page and during checkout.

To be eligible for a refund, the total playtime of all games purchased in a bundle must not exceed two hours. Refunding individual games from the bundled package is not possible.

You are ineligible for a refund on a game if you have been banned by Valve’s anti-cheat system. Additionally, activating game keys from non-Steam sources voids eligibility for refunds.

The functioning of in-game purchases varies. Within 48 hours of the purchase, Steam enables refunds for any Valve-created games’ in-game purchases as long as they have not been used, altered or traded. Third-party game developers can adopt this mechanism too; however, you will receive a notification from Steam during purchasing if that’s the case. Otherwise, a refund isn’t feasible concerning the acquisition made by you.

To get a refund for a game on Steam, follow these steps:

To request a refund, begin by accessing help.steampowered.com and logging in to your Steam account. Alternatively, on the mobile app, tap on the hamburger icon (three horizontal lines) found at the bottom menu and choose Support. Pick out which game you wish to get refunded for.

If it doesn’t appear immediately, select View complete purchasing history and locate it from there. Click I would like a refund then opt for I’d like to request a refund. Next up is selecting where you want your restitution delivered through Choose refund method dropdown list – either transferred straight into your Steam Wallet as the quickest option or returned via its original payment source if yours accepts that kind of transaction.

Select the Reason dropdown to specify the reason for your refund request, and include any supplementary remarks in the Notes section.

Once you have completed filling out all the required information, click on the “Submit request” button.

Once you submit your request, an email confirmation will be sent to you. A second email will arrive shortly (usually within a few days) indicating whether or not the refund has been approved. It may take up to seven business days for refunds to show up in your account; however, it can take longer with international payment methods.

Submitting another request for refund may be possible if you feel the initial decision was unjust, but chances are high that the outcome will not change.

All you need to do for a Steam refund is adhere to the company’s guidelines. If you meet their criteria, getting your money back should be straightforward and get your money back for games purchased on Steam.